Legal and professional information
Complaints and concerns
If something does not feel right, you are encouraged to raise it.
Raise the concern directly
Where it feels safe and appropriate, contact Jeff at [email protected]. Explain the concern in your own words and what you would like to happen next.
How concerns are approached
Your concern will be acknowledged, considered fairly and responded to with respect. You will not be criticised for raising a genuine concern.
Service-specific routes
The next step may depend on whether the work involves coaching, mentoring, an organisation or an approved counselling placement. Any relevant external or placement complaints route will be identified in the agreement for that work.